The Nautic Holidays platform is the IT tool that serves as an intermediary between the end customer and the service provider.
Under no circumstance can Nautic Holidays be held responsible for failure to provide services, lack of quality in them, or for any other circumstance that prevents the proper rendering of any services that were reserved. In these cases, according to the contract signed, it is the service provider who is responsible for providing any services the end customer hired.
Nautic Holidays ensures that the content of the platform is up to date and it contains reliable information. Therefore, Nautic Holidays reserves the right to update the content of the website, or even remove it, as well as limiting or restricting access to it, whether it is temporarily or permanently, without prior notification.
Nautic Holidays reserves the right to modify any of the offers or prices specified in the website at any given time.
Nautic Holidays may only be held responsible for failures in the reservation platform when these impede the enjoyment of the services hired.
Nautic holidays will not be held responsible by the service provider for any breaches in the contract or damages incurred by the end customer.
All the prices presented in the Nautic Holidays website include the added value tax (VAT).
Any applicable discounts that are issued by the service provider will be established in the contract signed by both the end customer and said service provider, in which all discounts will appear in full detail for each product offered in it. The same applies to all additional services and extras the end customer requests.
The end customer will not, under any circumstance, surpass the authorized number of passengers that are allowed aboard the rented boat.
All content of this website is copyrighted material of Nautic Holidays. Access to it does not entitle the user to its reproduction and/or distribution without previous express and written consent from Nautic Holidays.
In observance of the organic law 12/1999, from December 13th, about the protection of personal information (LOPD), Nautic Holidays S.L. is responsible for, and will ensure that, all personal information requested will be incorporated into the appropriate file and will not be shared with third parties.
Embarking and disembarking will be done according to what each service provider establishes, and this will have to be indicated in the final contract said service provider and the end customer sign.
These are general guidelines, but they can be subject to changes according to what each service provider determines. For added safety, check the information and times with your service provider exactly as it will be indicated in your reservation voucher.
A reservation will become effective once the full payment for the total of all services hired is paid. Some services will have to be paid directly to the service provider at the time of embarking or when the specific service is performed.
The only accepted forms of payment for the costs described in the general and particular sections of this contract are bank transfer, and through the credit cards specified in the Nautic Holidays website.
All boats belonging to Nautic Holidays have included in the price all the equipment specified in the information sheet of each one.
Most boats require the payment of a safety deposit or an insurance deposit so that the customer can have at his disposal a boat insured against all risks.
The prices shown in our website include all the appropriate taxes.
Unless specified otherwise, the fuel and mooring are not included in the price.
Our website will specify if other extras like cleaning service, outboard motor, gennaker sail, consumables, supplies, bed covers, towels and others, will be included in the total price, and where that is not the case, our website will specify the individual pricing of each extra.
The insurance deposit that will cover any possible damages the boat might suffer will be deposited the day of embarking, through a credit card. It will be for the amount specified in each contract the service provider signs.
If the boat is returned in the same condition as it was at the moment of embarking, the deposit will be fully refunded.
In case the organizer and the service provider find themselves in a situation where they must significantly alter any essential element of the contract before the beginning of the service, they are to immediately inform the end customer about it.
In such cases, and only if both parties do not reach a different agreement, the end customer can choose to terminate the contract without incurring any penalties, or can choose to accept a modified version of the contract in which the changes and their impact on the price are properly specified. The end customer must then inform Nautic Holidays about said alterations to the contract within three days after being notified, provided that this time frame comes to term one week before the embarking date. In case the end customer does not inform Nautic Holidays of his or her decision under these terms, it will be understood that the end customer has chosen to accept the alterations made to the contract.
In the event a customer chooses to terminate the contract 60 or more days prior to the scheduled date for the delivery of the hired boat, he or she is entitled to a full refund of all sums paid up to that date. Likewise, if the service provider cancels the hired service before the scheduled embarking date for any reason that cannot be attributed to the end customer, then the customer is also entitled to a full refund of all sums paid up to that date. However, in this case, the customer has the option to make an arrangement with the service provider, or to rent a different boat or hire a different service of equal or higher value as long as it can be offered by the service provider.
If the cancellation occurs on behalf of the end customer within 30 and 60 days prior to the scheduled date for the delivery of the boat, Nautic Holidays will refund 80 percent of all sums paid up to that date, claiming the remaining 20 percent as compensation for expenses incurred and as penalty for said cancellation.
If the customer files a cancellation within the 30 days prior to the scheduled date for the delivery of the boat, the customer will lose the full amount of all sums paid to Nautic Holidays up to that date.
In most cases the boat will be delivered to the end customer with a full tank. In case the customer returns the boat with less than the provided full tank, he or she will be charged the appropriate price to refill it.
A security deposit for the fuel is required, and it will be retained only in case the customer returns the boat without a full tank. The amount of the deposit will depend on the capacity of the tank and the type of fuel.
In case the customer enters a contract without sailing certification, he or she will have to submit copies of the license (or permit) and passport of the person who will serve as skipper on the boat. All paperwork requested has to be submitted at least one month before the scheduled date for the delivery of the boat. Upon receiving the paperwork in full, we will submit it to the corresponding Administration for approval.
If the documents were to be rejected by the government that has jurisdiction over the boat, or if they do not meet the required level of proficiency, the contract will be automatically terminated and all sums paid to date will be claimed by the rental company as compensation for damages and losses.
The cost of the insurance depends on each service provider. Please consult with them.